Refunds & Returns Policy

Due to the amount of time and effort dedicated to creating each pair of customs at TheCustomKicksAustralia, refunds and returns cannot be offered under the following conditions:

- The shoes were damaged due to regular wear 

-A customer has decided to change their mind about the design or the size of the shoes

Please note that ALL designs are not hand painted unless otherwise specified in the description, and we do not refund orders due to the  misconception that a design is hand painted. 

Should your product be faulty upon arrival we would like you to take the following steps so that we may resolve the issue as swiftly as possible:

-Please take note of your order number as well as photos of the fault in the product and send them to info@thecustomkicksaustralia.com or direct message us on instagram @thecustomkicksaustralia

We retain the right to refuse a refund/return if the product is returned and does not arrive in the same undamaged/unused condition upon the initial purchase of the item.

 

FULL/MAJORITY REFUNDS

Should your product arrive with major defects/damages in the Nike shoes themselves, in order to obtain a full/majority refund we require that you take the following steps in order for us to resolve this issue as swiftly as possible:

-Send photos of the damage/defect on the shoe and order number to our business email info@thecustomkicksaustralia.com or direct message our Instagram page @thecustomkicks australia

We will review your complaint and may offer a full/majority refund if we believe that there is a major discrepancy between the quality that is advertised and the quality that you receive. 

PARTIAL REFUNDS 

Should your product arrive with a major defect in the design of the shoes, in order to obtain a partial refund for the cost of the design we require that you take the following steps in order for us to resolve this issue as swiftly as possible:

-Send photos of the damage/defect on the design and order number to our business email info@thecustomkicksaustralia.com or direct message our Instagram page @thecustomkicks australia

We will review your complaint and may offer a partial refund for the cost of the design or a repair if it can completed within a reasonable timeframe if we believe there is a major discrepancy between the quality that is advertised and the quality that you receive.